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Privacy policy
General consumer and website privacy policy
Employee and job applicant privacy policy
Spire takes your privacy very seriously. We want you to understand what information Spire collects from you, how Spire uses such information, and the choices you may have regarding our processing of your information. Accordingly, the General Consumer and Website Privacy Policy and Employee and Job Applicant Privacy Policy explain how we collect, maintain, use, and disclose your information, and inform you about the privacy choices you may have and how you can manage them. Depending on how you interact with us, including whether you interact with us as a customer, website visitor, an employee, job applicant, or in all of these ways, one or both of the below policies may apply to our collection and use of your information. We encourage you to review the applicable policy or policies before interacting with us.
General Consumer and Website Privacy Policy
Revised June 16, 2026
- Scope of General Consumer and Website Privacy Policy
Spire Inc. is the parent company for individual public utility companies, among other affiliates. Each of these public utility companies and other affiliates is a separate and distinct legal entity. Each public utility subsidiary of Spire Inc. has its own service territory, federal, or state utility regulatory regimes, rate structures, and customers. Neither Spire Inc. nor any subsidiary or other affiliate of Spire Inc. will be liable for the obligations any other subsidiary or affiliate of Spire Inc., except as may be expressly provided by a duly authorized and executed, legally enforceable written agreement.
Solely for reasons of convenience, the terms “Spire,” “Company,” “we,” “us,” and “our” are used herein to refer individually and collectively to Spire Inc. and its various affiliates and subsidiaries. For purposes of this General Consumer and Website Privacy Policy (the “Privacy Policy”), the terms “Spire,” “Company,” “we,” “us,” and “our” may also refer to contractors and service providers engaged by Spire to support its business activities, as the context may require. The terms “you,” “your,” and “yours” refer to anyone within the scope of this Privacy Policy.
This Privacy Policy describes how Spire collects, uses, protects, and processes Personal Information we collect from or about you when you visit our website (www.spireenergy.com) and other websites, apps, or online services owned, operated, or otherwise controlled by Spire that provide a link to this Privacy Policy, communicate with us, use or receive utility-related services from us, or otherwise interact with us in your capacity as a consumer, household, or business. We refer to these uses, offerings, and interactions with Spire collectively throughout this Privacy Policy as using our “Services.” This Privacy Policy does not apply to employees or job applicants of Spire, which are covered under a separate Employee and Job Applicant Policy available here.
By using Spire’s Services, you confirm your agreement to the terms of the Privacy Policy as may be in effect at that time and consent to the collection, use, and disclosure of your information in accordance with the Privacy Policy. Personal Information Collection
The term “Personal Information” in this Privacy Policy means any information which could be used to identify a particular individual or household, either directly (for example, by name) or indirectly (such as, through an IP address or other unique identifier), or any information that relates to, describes, is reasonably capable of being associated with, or could reasonably be liked, directly or indirectly, with a particular individual or household.
Spire collects Personal Information from you directly (such as when you provide it to us via email, phone, or in-person, fill out a form on our website, or communicate with us), automatically (through cookies and automated technology), and from third parties.
We collect different types of Personal Information from you depending on how you use our Services (including whether you are a customer, or simply visiting our website), and your preferences for interacting with us when you use our Services (including whether you prefer to receive your statements and pay your bill electronically, or prefer to receive paper statements and pay via mail). For example, if you prefer to receive information and pay your bill electronically, you will be asked to provide us with additional Personal Information to facilitate electronic billing and statements. Other than the Personal Information we need to provide you with our Services (which is limited to your name and address), it is always your choice whether to provide us with additional Personal Information. For example, you may have the option to provide additional Personal Information for a credit assessment to determine if a deposit is due when establishing Services. However, without providing some of the additional requested Personal Information, certain features will not be accessible, and you may incur additional deposit charges or fees.
Spire collects, and in the last twelve months has collected, the following categories of Personal Information directly, automatically, and from third parties depending on your interactions with us, including whether you are a paper customer, electronic customer, or website visitor.• Identifiers and contact information, such as your company name, contact information, address, telephone number, username (if you have an online account) and online identifiers.
• Commercial information, such as Services previously purchased or performed or Services or capabilities to be provided by you or us, financial details, and usage data
• Credit information, such as information about your credit history including information contained in credit reports in connection with payment collection, credits, rebates and rebate programs, and service deposits.
• Internet or other similar network activity, such as information about your interactions with our website or advertisements.
• Geolocation data, such as the physical location of you, your company, your household, or your device that utilizes or accesses our Services.
• Audio, electronic, and visual information, including photographs, videos, drone footage, if you require, access, or assist with the provision of our Services.
• Inferences we derive from the information we collect to create profiles reflecting your preferences, characteristics, capabilities, trends, predispositions, behaviors, attitudes, abilities, and aptitudes.
• Social media information, when you share it with us or use it to contact us.
• Account-related information, such as information related to any account you create or set up with Spire.
• Device information and unique device identifiers, such as your IP address, operating system, or the serial number of your device.
• Any other Personal Information you choose to provide to us
• Any other Personal Information you consent to the collection of at the time of collection.
We may not collect each of the above categories of Personal Information from every individual who interacts with us, or who uses or accesses our Services.
Spire may combine the Personal Information it collects from or about you from one source (such as, information collected directly from you) with Personal Information it collects through another mechanism (such as information collected automatically or from a third party).- How Spire Uses Your Personal Information
We use Personal Information we collect from or about you with your consent, to perform our contractual obligations, to provide our customers with the Services they request from us, where it is in our legitimate interest to process such information, or where we have a legal obligation to do so. More specifically, depending on your interactions with us, we process your Personal Information for the following purposes, including to:
• Provide you with Services
• Manage your account
• Operate rebate programs
• Collect payment for our Services
• Contact you with administrative information, such as information regarding our Services, outages, and changes to our Services, including any terms and conditions, policies, and prices
• Respond to inquiries that you send to us
• Invite you to provide feedback to us through surveys or other methods to allow us to enhance, improve, or modify our products or Services
• Contact you for marketing purposes, and opportunities to keep you informed about Spire and the Services we provide, and other educational marketing communications that we believe may be of interest to you
• Operate, improve, and enhance our business, Services, and offerings
• Perform our contractual and regulatory obligations with other entities, organizations, and third parties
• Personalize your experience when you interact with us, including on our website
• For our internal business purposes, including (but not limited to) such purposes as (1) data analysis, (2) audits, (3) new product or service development, (4) enhancing, improving or modifying our products and services, (5) identifying usage trends, (6) determining the effectiveness of our marketing and promotional campaigns, (7) operating and expanding our business activities; and (8) processing transactions and payments
• As we believe in our sole discretion to be necessary or appropriate (1) under applicable law, (2) to comply with legal process and otherwise to comply with applicable laws, rules and regulations, (3) to prepare for and defend Spire against actual or threatened litigation, (4) to respond to lawful requests from public and government authorities, (5) to detect, investigate, and prevent activities that may violates our policies, terms and conditions, or be fraudulent or illegal, (6) to protect our operations or those of any of our affiliates, (7) to protect our rights, privacy, safety ,or property, or that of our affiliates, you, or others, (8) to allow us to pursue available remedies or limit the damages that we may sustain, (9) to ensure continuity of service to you if we sell, assign, delegate, or transfer part of our business or Services or enter into a relationship with an affiliate, successor, or partner entity, (10) implement our cybersecurity and privacy initiatives
• As you agree, authorize, consent, direct, or instruct us to, or as you accept in connection with any Services or products you obtain from us
We may aggregate and de-identify the Personal Information we collect and create reports based on this aggregated and/or de-identified information that do not personally identify any individuals or households.
We may also combine the information we receive from one source from information we receive from another source. For example, we may combine information we receive directly from you with information we automatically collect from you when you pay your bill, or we may combine information you provide to us with information we receive about you from a third party. - How Spire Discloses Your Personal Information
We may share each of the categories of Personal Information identified above in Section 3 for a business purpose in connection with our utility-related services to the categories of third parties outlined below:
• Corporate affiliates, parent companies and sister entities, to provide and maintain our Services and for administrative purposes.
• Service providers, contractors, and vendors who perform functions on our behalf and support our Services such as billing providers, field operations contractors, software providers, and partners who support our operations that we contract for to enhance or provide our Services.
• Successor entities, if we sell all or part of our business, make a sale or transfer of assets, or are otherwise involved in a merger, restructuring or business transfer, including as part of the due diligence and transaction process.
• Court orders, law enforcement requests, legal process, and legal compliance under applicable law, including laws outside your state of residence, to comply with subpoenas and other legal process, and to comply with laws and regulations applicable to Spire.
• Community agencies, organizations who support payment assistance programs, and charitable organizations who support bill assistance programs for customers and energy efficiency programs related to our Services.
• Where such disclosure is necessary to (1) pursue available remedies or limit damages we may sustain; (2) protect our operations; (3) protect the rights, privacy, safety, or property of us, you, and others; (4) enforce our policies, agreements, or our terms and conditions; (5) comply with interchange functions; and (6) resolve customer disputes or inquiries.
• For any other purpose you direct us to, or consent to.
Spire may also disclose aggregated or de-identified information that does not identify a particular individual or household in accordance with its internal practices and policies, and regulations to which we are subject. - Social media platforms:
We may from time to time use social media websites (e.g., Facebook®, X (formerly known as Twitter®), YouTube®, LinkedIn®, Instagram®, Vimeo®, Glassdoor ®, or other social media platforms) to interact with you and to communicate information about us and about our products and services. We may collect information from our interactions with you at such social media websites and applications, and we may use the information for the purposes and uses described in this Privacy Policy. If we disclose any terms of use at specific social media pages that we manage, you also will be subject to those terms when you interact with those pages. The owners and operators of social media websites and applications may impose their own terms of use and privacy policies with respect to the use of their websites and applications. This Privacy Policy does not govern the use, handling, and treatment of content you may post at social media websites and applications by the owners and operators of those websites and applications. You should review the terms of use and privacy policies of any social media website or application that you use to make sure you understand your rights and obligations with regard to content that you post. - Children’s Privacy
We understand children’s privacy is important. Our website is not directed to children under the age of 13, and we do not knowingly collect Personal Information from children and individuals under the age of 13 through our website. If you are under the age of 13, you are not permitted to use our website and you should not submit Personal Information on our website without the consent of your parent or guardian. If you believe we collected or were provided with information from or about a child under the age of 13 through our website, please contact us at CustomerEmail@SpireEnergy.com so that we can take appropriate action. - Data Security
Spire utilizes reasonable physical, technical, and organizational measures and procedures to safeguard and secure Personal Information from unauthorized use, unauthorized disclosure, and loss. We also utilize safeguards to protect your information from inadvertent disclosure while contracting with affiliates and nonaffiliated third-parties that provide services to Spire in furtherance of the utility services we provide, including contractual measures, encryption, policies, rights of least privilege, secure communication protocols for our Online Services, and other measures.
While we take reasonable efforts to help ensure the integrity and security of our network and systems, it is important to understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be completely secure, accurate, complete, or current. We encourage you to be vigilant and take measures to protect your account information and Personal Information shared with us including by utilizing strong, unique passwords to access our Online Services, remaining diligent and aware of mail you receive from Spire to help spot scams effectuated through the mail, by enabling your web-browser to support SSL, and by verifying that any interactions you have with anyone claiming to be affiliated with Spire, including those over the phone or in person, are actually with Spire. For more information, please review our webpages about “How to spot online misinformation about your utility accounts” and how to “Stop scams.” - Information Retention
We retain your Personal Information for the period necessary to fulfill the purpose(s) for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required by law or is needed in order to fulfill a legal requirement to which Spire is subject. - Cookies and Automatic Data Collection
How We Use Cookies
Various aspects of the Services, including our website and any platforms (collectively, our “Online Services”) that we operate, may utilize cookies, clear GIFs, pixel tags, session replay technology, and other similar technologies to collect information from you. We collectively refer to these technologies throughout our Privacy Policy as “cookies.” Our Online Services use both third-party and first-party cookies. We use cookies to collect Personal Information from you, including:
• Browser and unique device identifiers, such as IP address, device type, computer and connection information such as your browser type, and operating system and version.
• Usage data, such as confirmation when you open an email that we send you; and the URLs which lead you to and around our website including the date and time of access.
We may combine browser and unique device identifiers and usage data with other Personal Information we collect from or about you to create a profile about you and your interactions with us.
We rely on third parties to provide many features on our website using data collected through cookies. We use cookies for the following purposes:
• Website Operations: Enabling features that are necessary for providing the critical functions of our website, such as tracking content views, providing website security features, improving website functionality, and remembering your preferences to continually improve and better serve the needs of our customers, contractors, vendors, and suppliers.
• Analytics: Allowing us to understand how our website is being used, track site performance, and make improvements. Our website uses Google Analytics to track and monitor use of our website. Google Analytics shares this data with other Google service affiliates. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
• Social Media: Enabling the sharing of content from our website through blogs, podcasts, RSS feeds, discussion forums, online collaborative publishing systems, video sharing, social networks, and other sites.
• Marketing: Allowing us to tailor content, advertisements, and communications to you based on your interactions with us.
The cookies used on our Online Services may allow us, or other third parties, to identify you across other media, websites, or apps, or through your use of our Online Services to help tailor our offerings and provide enhanced personalization and communications.
Cookie Preferences and Choices
We appreciate that you may wish to express certain preferences with respect to some or all categories of cookies used to collect information, including Personal Information, from you through our Online Services. You may express your preferences regarding our collection of information via cookies through:
• Browser settings. Most web browsers automatically accept cookies. You can change your browser settings to notify you of the cookies being set or updated, and to block cookies. Please note that if you have turned off all cookies, some features of our website may not be available to you or otherwise function as intended. To learn more about how to manage cookies on different types of browsers, you can visit the website www.allaboutcookies.org.
• Expressing preferences to third parties. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.
• Cookie consent tool. Our website uses a cookie consent tool to inform you of our use of cookies on our website, and to provide you with choices regarding the categories of cookies we use to collect information from you.
Please note that if you choose to reject all cookies using your browser settings, you may not be able to use Spire products, services, or websites that require you to “sign in,” or you may not be able to take full advantage of all offerings available through our Online Services.
Automated Data Collection Technologies
In addition to cookies, we may also automatically collect information from you when you use our Services, including our natural gas service. For example, many of our customers have our meters at their household or business, which are associated with their specific account. These meters automatically collect and transmit customer usage data, which is used to provide our Services, including to bill you for the use of our natural gas service. - Use of Artificial Intelligence
We may use various forms of Artificial Intelligence (“AI”) in connection with our Services to streamline our operations, provide you with more immediate assistance, and facilitate the provision of our Services. For example, you may have the ability to interact with chat features on our website, which are powered in whole or in part by AI, and we may use AI in connection with our internal business operations. - Sales and Sharing of Personal Information, and Use of Personal Information for Targeted Advertising
Spire does not “sell” Personal Information in the traditional sense of the word, but in the last twelve months, we have shared Personal Information, including identifiers, commercial information, internet or similar network activity, inferences, social media information, and geolocation data with providers of advertising and analytics services, network advertisers, and other third parties who assist us with target audience creation and who provide us with website analytics services. This sharing and disclosure is considered a “sale” or “sharing for the purpose of targeted advertising” of Personal Information under some state laws.
If you are a resident of certain jurisdictions, you may have the right to opt-out of the sale of your Personal Information to third parties, and/or to limit our sharing and use of your Personal Information for targeted advertising. Please review the “Additional Rights and Choices” section below for more information. - Third Party Links
This Privacy Policy will not apply to the extent that you navigate to a third-party website linked from the Website. SPIRE DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES AND TERMS OF USE POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION. - Opt-Out of Marketing Correspondence
There are several ways in which you may opt-out of marketing and non-service-related emails and correspondence. Some of the ways in which you may opt out are described below. Please note that we may continue to send you transactional and/or service-related emails regarding your services and account even after you opt-out of receiving other emails. Please contact us by emailing, calling, or mailing your request as indicated below to opt-out of various marketing and promotional programs and services we provide. Users of our online account management platform My Account may adjust their preferences while logged into their accounts. Additionally, we may at times use third-party systems to communicate new programs and services we provide. In this case, you may also opt-out using the preference management page linked to in the bottom of such third-party email communications.
Email: CustomerEmail@SpireEnergy.com
Call the Compliance Hotline at: 800-866-2553
Mail: Spire, Attn: Privacy Manager, 700 Market St., St. Louis, MO 63101 - Accessing Your Personal Information
You may request access to your Personal Information by contacting us using the information listed in the Contact Us section below. You can also contact us via email or by contacting us through the features available in the “My Account” function . Subject to certain exceptions prescribed by law, you will be given reasonable access to your Personal Information, the ability to challenge the accuracy and completeness of the information, and the ability to have it amended as is appropriate. You can help us maintain the accuracy of your information by notifying us of any changes to your Personal Information. - Additional Rights and Choices
In addition to the ability to opt-out of marketing correspondence and to access and amend your Personal Information, depending on the jurisdiction in which you reside, you may have additional rights and choices regarding your Personal Information, including the rights listed below. While we use the defined term Personal Information throughout this Privacy Policy, we intend for this term to include “personal data” where that is the preferred term used under applicable law. If you have questions about whether you live in a jurisdiction that affords privacy rights, or what rights are afforded in your jurisdiction, please contact us using one of the methods listed below. - Right to Request Access or Right to Know
Depending on the jurisdiction in which you reside, you may have the right to request that we disclose information to you about our collection and use of your Personal Information over the past twelve months. You may have the right to request the following:
• The categories of Personal Information we collected about you;
• The specific pieces of Personal Information we collected about you;
• The sources for the Personal Information we collected about you;
• The business or commercial purpose for collecting your Personal Information;
• The categories of third parties with whom we have disclosed your Personal Information in the preceding twelve months; and
• The categories of Personal Information we sold or shared about you, and the categories of third parties to whom the Personal Information was sold or shared by category of Personal Information.
Once we receive and confirm a verifiable request, we will provide you with the information you request, unless an exception applies.
Right to Portability
Depending on the jurisdiction in which you reside, after you make a request to access or know your Personal Information, you may have the right to request to obtain a copy of this information in a portable, readily usable format that allows you to transmit the information to another party, to the extent it is technically feasible. You may also have the right to request that we transfer your information to another organization, under certain circumstances.
Right to Deletion or Right to Erasure
Depending on the jurisdiction in which you reside, you may have the right to request that we delete any of the Personal Information that we collect or retain about you, subject to certain exceptions. After we receive and verify your request, we will delete (and direct any third parties that hold your Personal Information on our behalf to delete) your Personal Information from our records, unless an exception applies. We may deny your deletion request if retaining your Personal Information is necessary for us, as permitted by law.
Right to Opt-Out of the Sale or Sharing of Personal Information, or the Use of Personal Information for Targeted Advertising
Depending on the jurisdiction in which you reside, you may have the right to opt-out of the sale or sharing of your Personal Information. Information about our practices that may constitute a “sale” or “sharing” of your Personal Information as defined by law are noted in the above section titled “Sales and Sharing of Personal Information, and Use of Personal information for Targeted Advertising.” You may exercise your right to opt-out by following the instructions set forth in the section of this Privacy Policy titled “Exercising Your Rights.” Please note you may also need to update your preferences in the cookie consent tool on our website in order to fully opt-out.
In some states, this right is known as the right to opt-out of the use of your personal data for the purposes of targeted advertising, the sale of personal data, or profiling in furtherance of certain decisions.
Right to Limit Certain Uses and Disclosures of Your “Sensitive Personal Information”
Depending on the jurisdiction in which you reside, you may have the right to limit our use and disclosure of your “Sensitive Personal Information,” as that term is defined in applicable statutes, where we have collected it to use as necessary to perform the Services or provide construction projects or solutions reasonably expected by you, and as otherwise authorized by applicable statute and regulations. We do not knowingly collect Sensitive Personal Information from our customers, contractors, vendors, or website visitors. If this changes, we will only use your Sensitive Personal Information in ways that you would reasonably expect are necessary to perform and provide the Services.
Right to Correct Personal Information if the Information is Inaccurate
If you believe or discover that Personal Information we have collected about you is inaccurate, you may contact us to request that we correct and update the information so that it is accurate.
Right to Restrict or Object to Processing
Depending on the jurisdiction in which you reside, you may have the right to restrict certain processing of your Personal Information, or to object to certain processing of your Personal Information, including where our legal basis for the processing is your consent, where the processing involves Sensitive Personal Information, or where the processing involves automated decision-making technologies. This right is subject to certain restrictions.
Right to Appeal
If you are a resident of certain jurisdictions, you may have the right to file an appeal with us if we deny your request to exercise your rights. Requests to appeal can be communicated through the same means by which your request was submitted. If we deny your appeal, you may have the right to appeal to a regulator in your jurisdiction. We will provide you the information of the applicable regulator if we deny your appeal.
In addition to the rights detailed above, you may also have the right to:
• Appoint an individual to exercise your rights on your behalf, or to exercise rights on behalf of your minor child, if we have collected their information;
• Access information about automated decision making (as applicable);
• Opt-out of automated decision making (as applicable); and
• To not be discriminated against for exercising your rights. - Exercising your Rights
If you believe you reside in a jurisdiction that affords any of the privacy rights listed in this Privacy Policy to its residents and you wish to exercise any of the rights described above, please submit a request to us by one of the following methods:
• Calling our Compliance Hotline at: 800-866-2553
• Emailing us at CustomerEmail@SpireEnergy.com; or
• Writing to us at:
Spire, RE: Privacy Request, 700 Market St., St. Louis, MO 63101
Only you, or someone legally authorized to act on your behalf, may make a verifiable request related to your Personal Information.
You may only make a verifiable request for access or data portability twice within a twelve-month period. The verifiable request must:
• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We will take steps to verify your request, including that you are the person making the request, or you have authority to make the request on behalf of the individual the request relates to. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable request does not require you to create an account with us. We will only use Personal Information provided in a verifiable request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We will endeavor to respond to requests within forty-five days of receipt. If we require more time (up to ninety days), we will inform you of the reason and extension period in writing. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the twelve-month period preceding the verifiable request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. - Changes to this Privacy Policy
Please refer back to the link to this Privacy Policy on our website to review the contents of this Privacy Policy frequently, as we reserve the right to and have the sole discretion to change, modify, add, or remove portions of this Privacy Policy from time to time to reflect changes in our services and our policies relating to customer Personal Information (as hereinafter defined). Changes and amendments are effective when posted unless we inform you via mail, email or notification on the website otherwise. We will update the “Revised” date at the top of this Privacy Policy so that you can understand when the policy was updated. Our collection, use, and disclosure of your information will be governed by the version of this Privacy Policy in effect at the time your information was collected, unless you indicate your assent to a newer version of the Privacy Policy by continued use of our Services following the posting of any changes, in which event the new version will govern the collection, use, and disclosure of your information. Your continued use of the Services following the posting or mailing of any changes to this Privacy Policy means that you accept such changes.
This Privacy Policy supplements, but does not replace, the general Website Terms of Use for the use of the Website. In the event of a conflict between the terms of this Privacy Policy and the terms of the general Website Terms of Use, the terms of this Privacy Policy will govern and control with respect to the matters addressed in this Privacy Policy. Certain websites of entities affiliated with Spire may have separate privacy notices or terms and conditions that are specific to those websites, which are linked and accessible on their websites. When you use or access such websites those separate privacy notices or terms and conditions will apply and will control in the event of a conflict with the terms of this Privacy Policy. - Questions About this Privacy Policy
If you have any questions or concerns regarding this Privacy Policy, our use, collection, retention, or sharing of your Personal Information, or any rights or choices you may have under this Privacy Policy or applicable law, please contact us at the following email, telephone number, or mailing address:
Email: CustomerEmail@SpireEnergy.com
Call the Compliance Hotline at: 800-866-2553
Mail: Spire, RE: Privacy Request, 700 Market St., St. Louis, MO 63101
Employee and job applicant privacy policy
Revised: June 16, 2026
Spire values our employees and prospective employees, and your privacy is very important to us. This Employee and Job Applicant Privacy Policy (“Employee Policy”) describes what personal information Spire collects from its prospective, current, and former employees and contractors (“you”) and how we use and share that information.
Solely for reasons of convenience, the terms “Spire,” “Company,” “we,” “us,” and “our” are used herein to refer individually and collectively to Spire Inc. and its various affiliates and subsidiaries. For purposes of this Employee Policy, the terms “Spire,” “Company,” “we,” “us,” and “our” may also refer to contractors and service providers engaged by Spire to support its business activities, as the context may require. The terms “you,” “your,” and “yours” refer to anyone within the scope of this Employee Policy.
By engaging with Spire concerning your prospective or actual employment, you confirm your agreement to the terms of the Employee Policy as may be in effect at that time and consent to the collection, use, and disclosure of your information in accordance with the Employee Policy.
- Scope of the Employee Policy
This Employee Policy applies to our processing of Personal Information of our employees and prospective employees. When we use the term “personal information” in this Employee Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household. This includes information, for example, such as your name, address, and device information that can reasonably be linked to you or your household, such as your IP address. - Personal Information Collection
We collect and use various information about you in order to consider you for employment. We also collect various information from you while you are employed. We collect information from or about you when you provide it to us, automatically when you use our systems or interact with our website and tools on our website, and from third parties or other sources.
Information You Provide
Spire collects Personal Information from you when you provide it to us so that we can employ you or consider you for employment. The Personal Information we collect from you directly when you provide it to us, or when you interact with us, may include the following:
• Contact information and identifiers, including your name, email address, mailing or delivery address, and phone number.
• Profile information, including your photo, your preferred name, and other information you provide for your employee profile.
• Bank account and financial information, in order to pay you for your employment and provide you with your retirement plan and other employee benefits.
• Information about your family members, medical preferences, and other information necessary to provide you and your family members with benefits.
• Tax and immigration verification documents, such as your social security card or social security number, passport, and your date of birth.
• Role-related information including your position, job duties, rate of pay, and information about your performance.
• Recruitment information, such as your educational background and resume. We may also collect information about your performance at previous employers from references you provide.
• Information about your past employment, criminal history, driving record, and other information and characteristics that may appear on a background check we conduct.
• Medical records, including those concerning work absences.
• Education, certification, and credential information.
• Equal Employment Opportunity information, such as your race, gender, ethnicity, sexual orientation, veteran status, and other protected categories covered by federal, state, and local law, and information about workplace accommodations and other disability information that you choose to provide to us. This information may be considered sensitive Personal Information under certain state laws.
• Your correspondence with us.
• Other information you voluntarily provide, or that you consent to provide at the time of disclosure.
Information we Automatically Collect
Spire automatically collects information about employees and prospective employees when you use our equipment and services, or when you interact with our website. For example, all Spire-owned devices have certain security measures that scan and monitor your device (and collect information from your device) to alert us to potential cybersecurity attacks on your device. We also scan your device, including your Spire email account, to determine whether any sensitive or protected information is leaving the company, such as trade secrets and other proprietary or sensitive business information.
We also have physical surveillance, such as video cameras, on most of our premises to allow us to physically monitor our premises. As an employee who works on our premises, these video cameras automatically collect on an ongoing basis information about individuals who are on our premises, and accordingly, we may also collect sensory and other audio-visual information from or about you when you are on our premises.
In addition to these automatic data collection methods, when you visit our website to search for a role, Spire collects information from you via cookies and other automated data collection technologies. More information about the general use of cookies on Spire’s website is available here.
In addition to cookies and similar technologies, Spire’s website, including the “Careers” page on Spire’s website, may offer the ability to interact with Artificial Intelligence (“AI”) tools and chat bots in order to search Spire’s available job positions and postings and to obtain general information about the positions available. Please note that these AI tools and chat bots are offered by third parties who perform services on Spire’s behalf. Accordingly, when you interact with these tools and chat bots, Spire and Spire’s third-party service providers may collect your Personal Information, including device identifiers, general location information, and contact information, if you submit your contact information in the chat. Spire’s AI chat bot is available solely to help job seekers more easily locate information about positions within Spire that they are interested in. Spire does not utilize AI in the hiring or employment context to make decisions about an individual’s employment or advancement.
Information we Collect from Other Sources
Spire may obtain information about employees and prospective employees from other sources, including from publicly available sources and databases, and third parties such as recruiters, benefits providers, background check providers, credit reporting agencies, and other employees or references who provide feedback about your performance. The information we collect from other sources may include information about your current or past job performance, credential and education information, and background and credit check information, among other types of information.
Combination of Information
We may combine the Personal Information that you provide to us with information from and about you that we automatically collect or that we receive from third parties. For example, we might add information to your employment file information that we receive from your supervisor, or from a third-party recruiter if you apply for a job with our company through a recruiter. If you are a Spire customer and a Spire employee or prospective employee, we do not combine the information that we collect about you as a Spire customer with the information we collect about you as a Spire employee or prospective employee, or vice versa.
Non-Personal Information
We may collect and use information that is not personally identifiable, such as information that is aggregated, de-identified, or otherwise not personal in nature. We may also take Personal Information we have collected and de-identify it or compile it so that it is aggregated and no longer personally identifiable in nature. For example, we may aggregate information about employees or prospective employees by age range, gender, race or ethnicity to understand and promote equity and inclusion among our workforce. - Use of Personal Information
We use the information we collect about employees and prospective employees for the following purposes:
• To offer you employment.
• To consider you for employment, including promotions and other opportunities within Spire.
• To provide you with benefits, if and where you are eligible.
• To communicate with you, including by phone, email, and text message
• To facilitate education and training, including within and for our learning management system.
• To enforce our legal rights and interests, and comply with our legal obligations
• For internal business purposes, including payroll processing and federal reporting (including tax, immigration, and equal opportunity employment reporting).
• As you otherwise direct us to, as related to your employment or candidacy for employment.
• As you otherwise consent to. - Disclosure of Personal Information
Spire may disclose the Personal Information we collect from or about employees and prospective employees as follows:
• To our service providers, vendors, and consultants, if the disclosure will enable them to perform a business, professional or technical support function for us. This includes benefit providers, SaaS providers, website chatbot features, including chatbots powered by AI, and other systems that support Spire’s ability to employ you or consider you for employment.
• To our corporate affiliates, parent companies, and sister entities, for administrative and bookkeeping purposes, and internal recordkeeping.
• In connection with a merger or sale of some or all of Spire’s assets to a successor entity, or in connection with a bankruptcy proceeding where some or all of Spire’s assets are part of the proceeding.
• As we believe necessary to comply with applicable law, enforce our contractual rights, protect the services, rights, privacy, safety and property of Spire, you, or others, and respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities.
• As described to you at the point of collection.
• As you otherwise direct us to or consent to at the time your information is collected. - Artificial Intelligence Tools
As described above in the “Information we Automatically Collect” section, you may have the choice to interact with AI tools during the hiring or onboarding process, including through our website. We offer these tools solely as a convenience, and at our option, and it is your choice whether or not you choose to interact with them. These tools may collect Personal Information from you, including device identifiers (such as your IP address), and contact information if you choose to provide it. These tools are offered by third parties, and accordingly, in addition to Spire, the third party providing the tool will have access to the information collected through the tool. The AI tools that Spire provides to employees and prospective employees in the hiring process designed to provide prospective employees and those seeking a new role with additional information about the role, including by scraping Spire’s job postings for information to summarize and package the information. When you interact with these tools, you are generally not interacting with a live person who can answer specific role-related questions. We encourage you to contact us using the information on the careers page if you have specific questions about a role. Spire does not utilize AI tools in place of human decision-making in the hiring or employment context to make decisions about an individual’s employment or advancement. - Communications
Spire communicates with employees and prospective employees through various methods. If you are a Spire employee, we primarily communicate with you through your Spire email address and phone number, if applicable, but we may also communicate with you through your personal phone number, particularly in emergency situations. If you are a prospective employee, you can communicate with us through email, phone call, and text message. Prospective employees who wish to express their preferences for communicating with us can do so by contacting their recruiter or contact within HR with whom they are interacting, or by updating their candidate profile. - Information Retention and Security
We maintain organizational, technical, and administrative measures designed to protect Personal Information covered by this Employee Policy against unauthorized access, destruction, loss, alteration, or misuse. Your Personal Information is only accessed by a limited number of personnel who need access to the information to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (e.g., you feel that the security of your account has been compromised), please contact us immediately.
We will retain your Personal Information for as long as reasonably necessary to consider you for or offer you employment, in accordance with Spire’s data retention policies and applicable law. - Your Rights and Choices
Updating or Correcting your Information
Please note that at any time, you may access, update or correct the information you have provided to us. To access or correct your Personal Information, login to your employee or job applicant profile in Career Connect, sometimes referred to as SuccessFactors, Spire’s Human Capital Management Solution, and update or correct your information. You may also contact the applicable Spire HR contact. Please ask your supervisor for the appropriate contact information if you are unsure.
In addition to the foregoing, if you are a resident of certain jurisdictions, you may have the following additional rights and choices regarding your Personal Information. While we use the term Personal Information throughout this Notice, we intend for this to include “personal data” where that is the term used under applicable law. If you have questions about whether you live in a jurisdiction that affords privacy rights to individuals in the employment and prospective employment context, please contact us using one of the methods listed below.
Right to Access or Right to Know
You may have the right to request that Spire disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer, we will disclose to you:
• The categories of Personal Information we collected about you and confirm whether we are processing Personal Information about you.
• The categories of sources for the Personal Information we collected about you.
• Our business or commercial purpose for collecting that Personal Information.
• The categories of third parties with whom we disclosed Personal Information for a business purpose and the categories of Personal Information disclosed for a business purpose.
• The specific pieces of Personal Information we collected about you (also called a data portability request).
• If we sold or shared your Personal Information, a list disclosing the categories of Personal Information sold or shared and the categories of recipients to whom we sold or shared the Personal Information.
Right to Portability
As noted above, you have the right to request that we disclose information to you about our collection and use of your Personal Information over the past 12 months. When you request this information from us, you have the right to request to obtain a copy of this information in a portable, readily usable format that allows you to transmit the information to another party, to the extent it is technically feasible.
Right to Deletion
You have the right to request that we delete any of the Personal Information that we collect or retain about you, subject to certain exceptions. After we receive and verify your request, we will delete (and direct any of our service providers that hold your Personal Information on our behalf to delete) your Personal Information from our records, unless an exception applies. We may deny your deletion request if it is necessary for us or our service providers to retain your Personal Information, as permitted by law.
Right to Opt-Out of the Sale or Sharing of Personal information, or the Use of Personal Information for Targeted Advertising
You have the right to opt-out of the sale or sharing of your Personal Information, as defined by law. We do not “Sell” or “Share” Personal Information related to our employees or prospective employees. If you interact with us outside of your capacity as an employee and are a resident of a state that affords broad consumer privacy rights, you may exercise this right as outlined in our Privacy Policy.
In some states, this right is known as the right to opt-out of the use of your personal data for the purposes of targeted advertising, the sale of personal data, or profiling in furtherance of certain decisions.
Right to Limit Certain Uses and Disclosures of your “Sensitive Personal Information”
You have the right to limit our use and disclose of your “Sensitive Personal Information,” as that term is defined in the statutes, to use which is necessary to perform the services or provide the goods reasonably expected by you, and as otherwise authorized by the statute and regulations. We believe we only use your Sensitive Personal Information in ways that you would reasonably expect and as necessary to perform the services or to provide you with the goods you request. For details on how we use your Sensitive Personal Information, please see the “Information Collection” and “Information Use” sections of this Notice.
Spire does not “Sell” or “Share,” as those terms are defined, Sensitive Personal Information.
Right to Correct Information if the Information is Inaccurate
If you believe or discover that Personal Information we have collected about you is inaccurate, you may contact us to request that we correct and update the information so that it is accurate. You may also be able to this action on your own in by logging into your profile in Career Connect (which is sometimes referred to as SuccessFactors) and updating or correcting your information.
Right to Restrict or Object to Processing
You may have the right to restrict certain processing of your Personal Information, or to object to certain processing of your Personal Information, including where our legal basis for the processing is your consent, where the processing involves Sensitive Personal Information, or where it involves automated decision-making technologies. This right is subject to certain restrictions.
In addition to the above rights, you also have the right to:
• Appoint an individual to exercise your rights on your behalf
• Access information about automated decision making (as applicable)
• Opt-out of automated decision making (as applicable)
• To not be discriminated against for exercising your rights - Exercising Your Rights
If you wish to exercise any of the rights described above or have questions about whether you live in a jurisdiction that affords the above rights to employees and prospective employees, please submit a request to us by one of the following methods:
• Email: Compliance@SpireEnergy.com
• Writing to us at:
Spire
RE: Privacy Request
700 Market St.
St. Louis, MO 63101
If you submit a request to us via email or email, please identify that you are writing to exercise your rights under this privacy policy.
You may appoint an agent to exercise your rights on your behalf.
If you make a request, we will take steps to verify your request, including that you are the person making the request, or that the person making the request on your behalf has your legal authority to make the request. Additionally, in order to verify your request, the request must include sufficient information that allows us to reasonably verify you are the person the Personal Information we have collected relates to (or you are authorized to act on that person’s behalf), and you must describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will only use the information that you or your agent provide when making a request to respond to your request. We will endeavor to respond to all requests within 45 days. If we cannot respond within this time period, we will inform you of the reason and process your request within 90 total days. We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you how we arrived at that decision and provide you with a cost estimate before fulfilling your request.
You may only make a request to exercise your right to access and right to portability twice within a 12-month period. - Changes to this Employee Policy
We may update this Employee Privacy Policy from time to time to reflect new collection or uses of Personal Information or changes in relevant laws. The top of this Employee Privacy Policy indicates when this Policy was last revised. Any changes are effective when we post the revised Employee Privacy Policy on the Network or email it to you.
If applicable law requires that we obtain your consent or provide notice in a specified manner prior to making any changes to this Employee Privacy Policy applicable to you, we will provide such required notice and will obtain your required consent. - Contact Us
You may direct any questions about this Employee Policy to:
• By emailing: Compliance@SpireEnergy.com
• By writing to us via Mail at:
Spire
RE: Privacy Request
700 Market St.
St. Louis, MO 63101
If you write to us via mail or email, please identify that your correspondence relates to this privacy policy.